FAQ's

Do I have to check in at the front desk every time I come in?
Yes. Our check-in system is very simple and only takes a few seconds. Please present your membership card to the front desk receptionist. This gives the receptionist an opportunity to welcome you. Your membership card will be scanned in the computer and your trainer will be notified if you have an appointment. If you have any questions or concerns, this is a great time to get those addressed.

How do I get a locker or towel when I visit the gym?
We provide sweat towels for our members. Most members bring their own towels for sauna use and showering. Lockers are available on a first-come, first-served basis. We recommend you bring your own lock. Lockers are provided for day use only; please do not leave any personal belongings overnight.

How do I set an appointment for my first few workouts?
To help you get started on the right foot, with your membership we provide you with one personal coach session with a trainer. Your trainer will help set you up on the right programming you will need to reach your individual fitness needs. To schedule your appointment, stop by or call the front desk. If you are unable to keep a scheduled appointment, please call as soon as possible so we can reschedule both you and the trainer.

Where is my workout card stored?
Workout cards are stored in alphabetical order in a filing cabinet at the trainer's station. Take the card along with you when you work out if you like and return it when you are finished.

How do I learn how to use the equipment?
It takes a while to learn all the pieces of equipment and what each one does. Your first training appointment will include instruction on some of the equipment. If you have a question about a piece of equipment, please ask any staff member. If the trainers are busy, please let the front desk know you have some questions so the club rep on duty can notify the right staff member to help you.

What if someone is using a piece of equipment I also want to use?
You have a few choices:

• If you are doing a total body workout, you can move to the next machine and come back when this piece of equipment is free.

• You can ask how many sets the other member has left and either "work in" or wait until s/he is finished.

• To share equipment with another member or "work in", simply ask, "May I work in?" While that person is resting, you can do your set. When you take your turn, finish your set or exercise in a timely manner. Then allow the other member a turn rather than resting on the equipment between sets.

When do I know it's my turn to use a piece of cardio equipment?
We don't set time limits because we usually have enough equipment available. If you are waiting for a specific piece of equipment, simply let the person on the machine know that you wish to go next. We also recommend you give some thought to your workout time so you have the best chance of coming when the club is the least busy. Our busiest times are usually in the early evening after work.

Who will help me if I have a problem or complaint?
If you have a suggestion, complaint or compliment, comment cards are available at the front desk. After you fill out the card, return it to the front desk. We will either address the concern immediately or contact you for more information.

What do I do when I'm finished with a piece of equipment?
As a courtesy to other members, please wipe off the equipment with one of the spray bottles and towels positioned around the club. Please return all free weights to their proper places on the racks.